Frequently Asked Questions
Everything you need to know about your Dermalogica skincare journey.
Where does Dermalogica CA ship from?
All orders placed on our Canadian website are processed and shipped from our warehouse located in Mississauga, Ontario, to ensure the fastest delivery times across the country.
How can I find the right products for my skin type?
We offer a free digital Face Mapping skin analysis on our website. You can also chat with one of our professional skin therapists online to receive a personalized regimen tailored to your specific concerns.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the invoice date for a full refund of the purchase price.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized as cruelty-free by PETA and Leaping Bunny. The vast majority of our products are vegan, and we are working toward making our entire catalog 100% vegan.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I use my rewards points on all purchases?
Registered rewards members can redeem points for discounts on most full-priced items. Please note that points cannot be combined with certain promotional codes or applied to subscription orders.